Online Return/ Exchange Policy 

We will gladly return or exchange items that are unworn with original packaging and resalable condition postmarked before or on October 10, 2020.
We will not refund original shipping charges or charges for return shipping.
Refunds will be applied within 7-10 business days from the date the product has been received to our returning address.
Masks, wigs and makeup are final sale.
Red sticker clearance items are final sale.
Returns or exchange requests are to be emailed to shop@glowparties.ca


In-store return Policy

We will gladly exchange costumes unopened an in their original packaging
Items purchased between Oct 16 and Nov 1st is final sale.
Masks, wigs and makeup are final sale.
Red sticker clearance items are final sale.

How do I return/exchange items?

1. Send us an email us at shop@glowparties.ca. If eligible for return: a Return Authorization number with instructions will be sent by email.
2. Simply follow the instructions in your email to return the item to us.
3. We will send you a notification email once we have received and processed your returned item. Refunds for the total (not including shipping charges) will be credited to original method of payment. 

A return fee of $5.00 will apply to cover restocking costs, and will be deducted from the refund amount. Please allow 3-5 business days to arrange for your exchange, not including delivery time.